Walken Knowledge Base
  • 📜About Walken
  • 🪙$WLKN Utility
  • 🤩THE CUZE
    • Walken Runner
    • Walken Blocks
    • Walken Speed Crime
    • Walken Sketch
    • Walken: CAThlete Blast
  • Events
  • 🎃Halloween Event
  • 🎅Paw-liday Treats
  • 🐇Egg-citing Easter
  • 🎨#MyWalkenNFT Contest
  • 🎁Lootbox Lottery
  • 🚀Getting Started
    • How to download Walken and create an account
  • 🗓️Daily Quests
  • 🤝Referral Program
  • 🐾Steps Collection & Validation
    • How Walken Counts & Validates Steps
    • FAQs on Step Counting
    • Support of Wearable Devices
  • 👛Wallets, Currencies & Tokens
    • Wallets in Walken
    • $WLKN
    • Pending WLKN
    • GEM
    • SOL
    • Mysberry
    • Blockchain Bridge
  • 💰WALKEN EARN
    • $WLKN Staking
    • Locked Staking
    • Flexible Staking
    • How to Stake
  • 🐯CAThletes
    • Genes, Stats & Rarity
    • Becoming NFT
    • Level up Costs
    • Breeding Pairs & Requirements
    • Gene Inheritance
    • Breeding Costs
    • Quarantine for CAThletes & Cooldown for Clothes
    • Genesis CAThletes
    • ✨CAThlete Fusion
    • 🌈Rainbow-Eyed CAThletes
  • 🏆Competitions
    • Disciplines, Leagues & Modes
    • How to compete?
    • Competition Rewards
  • 🏝️5x5 PvP Isle Clash
    • Islands & Boosters
    • Isle Clash
    • How buffs work
  • 🤩PvP Duels
    • How to compete in PvP
    • Formula
    • Boosters
    • Tournaments
    • PvP Milestones
  • 📢CLANS IN WALKEN
    • Clan registration
    • Adding & Removing a clan member
    • Leaderboards & Tournaments
  • 🪡CRAFTING
    • Textile & Crafting
  • 😼PvE CAThletic Games
    • CAThletic Games: Rules & Rewards
    • Team Composition
    • About Prize Pool
  • 📊Ranking System & Wheel of Fortune
    • The Ranking System
    • Criteria for Ranks
    • Wheel of Fortune Rules & Prizes
  • 🔝Boosters & Multipliers
    • Gem Multiplier
    • Mysberry Booster
    • Purchasing Mysberries
    • Mysberries & Lost Competitions
  • 🛍️NFT-Marketplace
    • What is Marketplace?
    • How do I get another CAThlete?
    • What are the clothes for?
    • Tips for trading on the marketplace
    • Marketplace Slots
    • Customs inspection
  • 🪙Tokenomics
    • Game economy & token distribution
    • Tokenomics of Walken
  • 🥰Walken Support
    • 🤓 How to Contact Walken Support
    • ❓How do I get Walken wallet?
    • ❓Why Account May Get Suspended and How to Avoid It
    • ❓How to Handle Connection Issues
    • ❓Why do I get the 'Step sensor not found' Error?
    • ❓Why Walken shows 0 steps though I've been walking?
    • ❓Where Can I Find My Wallet Recovery Phrase and Email?
      • How to delete my account
    • ❓How to withdraw Walken Runner Tournament reward?
    • ❓How do I report an inappropriate or problematic ad?
  • Referral Raffle
  • PancakeSwap Listing
  • 📈Crypto trade for beginners
    • ❓How to register on Bybit
    • ❓How to buy $WLKN
    • ❓How to sell crypto
  • 🔎 Miscellaneous
    • Glossary
    • Links & Resources
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On this page
  • Where to apply for support?
  • Required Data When Contacting Support
  • 1. The device and the app technical data
  • 2. The overview of the issue faced with the date and time (if possible) of its occurrence
  • 3. The screenshots & video recordings
  1. Walken Support

🤓 How to Contact Walken Support

Walken customer support team provides technical assistance with the Walken app, answers customers' questions about their game experience, analyzes issues and offers solutions.

PreviousTokenomics of WalkenNext❓How do I get Walken wallet?

Last updated 2 years ago

Where to apply for support?

If your request is of a general nature, that is, Walken team wouldn't need your personal data to find a solution (e.g. the wallet address; the SOL, Gems or WLKN balance; the Cathlete name; completed transactions), please feel free to reach out to us in or . If your personal data is required to describe the issue, we recommend emailing support at . To get a response from Walken support as soon as possible without further specification, we’ve prepared this brief guide to what data should be specified in your request.

Required Data When Contacting Support

1. The device and the app technical data

No need to type this data manually, you may send us an email from the Walken application. To do this, go to the "Wallet" tab and click on the settings icon in the upper right corner of the screen.

After clicking the "Support" tab, all the necessary data will be fetched and filled in automatically. Please make sure that your phone and app data is now in your request. It should be noted that you may need to select the application to send an email (e.g. Gmail). Next, tap 'Send' in the upper right corner.

If you cannot open the application and copy the necessary data using the Support tab, please contact us at support@walken.io specifying the following info manually:

  1. The mobile operating system and its version (e.g. iOS: 15; Android: 9)

  2. The device model (e.g. iPhone 12 mini, Samsung S8)

  3. The Walken app version (e.g. 0.1.19)

  4. The wallet address

2. The overview of the issue faced with the date and time (if possible) of its occurrence

Please specify if this is the first time the issue is faced or if it has repeated several times.

3. The screenshots & video recordings

For the Walken team, screenshots and videos are greatly welcome, as they are hugely helpful to analyze the issue and deal with it most effectively and in the shortest time.

🥰
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support@walken.io