# ❓Why Account May Get Suspended and How to Avoid It

We can’t stress it enough that Walken strongly advocates for **fair game and intolerance to abusive behaviour.** We come to terms with the fact that there may always be players willing to cheat and progress & earn faster. And this notion empowers us to keep **up our fight against system abuse** as well as to ensure **fair gaming environment** and **support honest players**. That being said, we are paying greater attention to **cheating** prevention and detection. <mark style="background-color:red;">**Moreover, we are continuosly working to ensure that every attempt to benefit from bugs or abuse the system in any way is detected and the account is banned.**</mark> One of the ways we do that is **suspending suspicious accounts**. Let’s look at a *brief overview* of the **activities** that may cause one’s account to be **permanently banned** from the game.

## Possible Reasons for Ban

#### Multiple Accounts

There is a bunch of reasons for being banned for multiple accounts, yet the rule of thumb is as follows:  <mark style="background-color:orange;">**1 player - 1 account.**</mark> &#x20;

If you stick to this rule and play only using one account - you can be sure that you won't be banned for this reason.

#### Cheating with Steps

Walken is first of all about **sports and active lifestyle**. Much as we encourage physical activity, we also urge the players to *walk or run within reasonable*: it’s hardly possible to actually walk more than 100km on a daily basis. No matter how experienced and strong you are, it is impossible. So please, make sure to **move naturally**: <mark style="background-color:red;">all the steps that were actually walked/run will be validated and rewarded with Gems.</mark> Yet the steps obtained in any other way will be **detected** and the account will be **checked and suspended**. &#x20;

However, we love and **respect athletes**, so if your account is suspended because of possible cheating with steps and you can <mark style="background-color:green;">**prove that the activity was real**</mark> and not cheating, feel free to contact us and provide screenshots of your physical activity and any other proof to support your appeal.

> *<mark style="background-color:yellow;">Please note that should you account be suspended, your CAThletes, tokens and progress remain owned by you, yet your in-game activity is restricted.</mark>*

#### Suspicious behaviour in the Marketplace

As part of our efforts to combat system abuse, we introduce <mark style="background-color:red;">**in-game marketplace blocking**</mark> for users who *submit an unnaturally large number of requests* (say over 50 in 1 minute), which appears to be a **highly abnormal** and suspicious behavior of an average user.

For a user, this block will look like the **ever loading Marketplace** ⏳, and they will not be able to either *access it or buy NFTs ❌*.&#x20;

However, this block doesn’t mean one’s shopping is over for good. With the new verification system, we’re making sure to ***minimise unfair or accidental blocking***: once caught red-handed for the first time, a player’s access to the Marketplace is restricted temporary and will be restored.

* 1st time - 1 week
* 2nd time - 2 weeks
* 3rd time - permanent

In the upcoming update, we’ll add a timer ⏰ indicating when a temporary restriction (1st or 2nd time) will be removed.&#x20;

> It must be emphasised that this **restriction applies to the Marketplace ONLY**, and no other in-app activity will be affected, such as competitions, breeding, leveling up, etc.

We would also like to assure you that this and other security algorithms in Walken are *fine-tuned to detect real abuse* and are absolutely *no threat to honest players* who engage in in-game activities. <mark style="background-color:yellow;">**You will not be banned for simply browsing the Marketplace.**</mark>&#x20;

if a player believes the **ban is unjustified**, it is possible to request unban via <appeal@walken.io>, and the team investigates every appeal.