# ❓Why Account May Get Suspended and How to Avoid It

We can’t stress it enough that Walken strongly advocates for **fair game and intolerance to abusive behaviour.** We come to terms with the fact that there may always be players willing to cheat and progress & earn faster. And this notion empowers us to keep **up our fight against system abuse** as well as to ensure **fair gaming environment** and **support honest players**. That being said, we are paying greater attention to **cheating** prevention and detection. <mark style="background-color:red;">**Moreover, we are continuosly working to ensure that every attempt to benefit from bugs or abuse the system in any way is detected and the account is banned.**</mark> One of the ways we do that is **suspending suspicious accounts**. Let’s look at a *brief overview* of the **activities** that may cause one’s account to be **permanently banned** from the game.

## Possible Reasons for Ban

#### Multiple Accounts

There is a bunch of reasons for being banned for multiple accounts, yet the rule of thumb is as follows:  <mark style="background-color:orange;">**1 player - 1 account.**</mark> &#x20;

If you stick to this rule and play only using one account - you can be sure that you won't be banned for this reason.

#### Cheating with Steps

Walken is first of all about **sports and active lifestyle**. Much as we encourage physical activity, we also urge the players to *walk or run within reasonable*: it’s hardly possible to actually walk more than 100km on a daily basis. No matter how experienced and strong you are, it is impossible. So please, make sure to **move naturally**: <mark style="background-color:red;">all the steps that were actually walked/run will be validated and rewarded with Gems.</mark> Yet the steps obtained in any other way will be **detected** and the account will be **checked and suspended**. &#x20;

However, we love and **respect athletes**, so if your account is suspended because of possible cheating with steps and you can <mark style="background-color:green;">**prove that the activity was real**</mark> and not cheating, feel free to contact us and provide screenshots of your physical activity and any other proof to support your appeal.

> *<mark style="background-color:yellow;">Please note that should you account be suspended, your CAThletes, tokens and progress remain owned by you, yet your in-game activity is restricted.</mark>*

#### Suspicious behaviour in the Marketplace

As part of our efforts to combat system abuse, we introduce <mark style="background-color:red;">**in-game marketplace blocking**</mark> for users who *submit an unnaturally large number of requests* (say over 50 in 1 minute), which appears to be a **highly abnormal** and suspicious behavior of an average user.

For a user, this block will look like the **ever loading Marketplace** ⏳, and they will not be able to either *access it or buy NFTs ❌*.&#x20;

However, this block doesn’t mean one’s shopping is over for good. With the new verification system, we’re making sure to ***minimise unfair or accidental blocking***: once caught red-handed for the first time, a player’s access to the Marketplace is restricted temporary and will be restored.

* 1st time - 1 week
* 2nd time - 2 weeks
* 3rd time - permanent

In the upcoming update, we’ll add a timer ⏰ indicating when a temporary restriction (1st or 2nd time) will be removed.&#x20;

> It must be emphasised that this **restriction applies to the Marketplace ONLY**, and no other in-app activity will be affected, such as competitions, breeding, leveling up, etc.

We would also like to assure you that this and other security algorithms in Walken are *fine-tuned to detect real abuse* and are absolutely *no threat to honest players* who engage in in-game activities. <mark style="background-color:yellow;">**You will not be banned for simply browsing the Marketplace.**</mark>&#x20;

if a player believes the **ban is unjustified**, it is possible to request unban via <appeal@walken.io>, and the team investigates every appeal.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.walken.io/walken-support/why-account-may-get-suspended-and-how-to-avoid-it.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.