Walken Knowledge Base
  • ๐Ÿ“œAbout Walken
  • ๐Ÿช™$WLKN Utility
  • ๐ŸคฉTHE CUZE
    • Walken Runner
    • Walken Blocks
    • Walken Speed Crime
    • Walken Sketch
    • Walken: CAThlete Blast
  • Events
  • ๐ŸŽƒHalloween Event
  • ๐ŸŽ…Paw-liday Treats
  • ๐Ÿ‡Egg-citing Easter
  • ๐ŸŽจ#MyWalkenNFT Contest
  • ๐ŸŽLootbox Lottery
  • ๐Ÿš€Getting Started
    • How to download Walken and create an account
  • ๐Ÿ—“๏ธDaily Quests
  • ๐ŸคReferral Program
  • ๐ŸพSteps Collection & Validation
    • How Walken Counts & Validates Steps
    • FAQs on Step Counting
    • Support of Wearable Devices
  • ๐Ÿ‘›Wallets, Currencies & Tokens
    • Wallets in Walken
    • $WLKN
    • Pending WLKN
    • GEM
    • SOL
    • Mysberry
    • Blockchain Bridge
  • ๐Ÿ’ฐWALKEN EARN
    • $WLKN Staking
    • Locked Staking
    • Flexible Staking
    • How to Stake
  • ๐ŸฏCAThletes
    • Genes, Stats & Rarity
    • Becoming NFT
    • Level up Costs
    • Breeding Pairs & Requirements
    • Gene Inheritance
    • Breeding Costs
    • Quarantine for CAThletes & Cooldown for Clothes
    • Genesis CAThletes
    • โœจCAThlete Fusion
    • ๐ŸŒˆRainbow-Eyed CAThletes
  • ๐Ÿ†Competitions
    • Disciplines, Leagues & Modes
    • How to compete?
    • Competition Rewards
  • ๐Ÿ๏ธ5x5 PvP Isle Clash
    • Islands & Boosters
    • Isle Clash
    • How buffs work
  • ๐ŸคฉPvP Duels
    • How to compete in PvP
    • Formula
    • Boosters
    • Tournaments
    • PvP Milestones
  • ๐Ÿ“ขCLANS IN WALKEN
    • Clan registration
    • Adding & Removing a clan member
    • Leaderboards & Tournaments
  • ๐ŸชกCRAFTING
    • Textile & Crafting
  • ๐Ÿ˜ผPvE CAThletic Games
    • CAThletic Games: Rules & Rewards
    • Team Composition
    • About Prize Pool
  • ๐Ÿ“ŠRanking System & Wheel of Fortune
    • The Ranking System
    • Criteria for Ranks
    • Wheel of Fortune Rules & Prizes
  • ๐Ÿ”Boosters & Multipliers
    • Gem Multiplier
    • Mysberry Booster
    • Purchasing Mysberries
    • Mysberries & Lost Competitions
  • ๐Ÿ›๏ธNFT-Marketplace
    • What is Marketplace?
    • How do I get another CAThlete?
    • What are the clothes for?
    • Tips for trading on the marketplace
    • Marketplace Slots
    • Customs inspection
  • ๐Ÿช™Tokenomics
    • Game economy & token distribution
    • Tokenomics of Walken
  • ๐ŸฅฐWalken Support
    • ๐Ÿค“ How to Contact Walken Support
    • โ“How do I get Walken wallet?
    • โ“Why Account May Get Suspended and How to Avoid It
    • โ“How to Handle Connection Issues
    • โ“Why do I get the 'Step sensor not found' Error?
    • โ“Why Walken shows 0 steps though I've been walking?
    • โ“Where Can I Find My Wallet Recovery Phrase and Email?
      • How to delete my account
    • โ“How to withdraw Walken Runner Tournament reward?
    • โ“How do I report an inappropriate or problematic ad?
  • Referral Raffle
  • PancakeSwap Listing
  • ๐Ÿ“ˆCrypto trade for beginners
    • โ“How to register on Bybit
    • โ“How to buy $WLKN
    • โ“How to sell crypto
  • ๐Ÿ”Ž Miscellaneous
    • Glossary
    • Links & Resources
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  1. Walken Support

โ“Why Walken shows 0 steps though I've been walking?

First of all, it should be kept in mind that Walken starts counting steps only after a player completes the registration process and gets their first character - CAThlete.

Explanation:

The Walken app requires certain permissions to collect steps data. How does it work?

The moment the permissions are granted, Walken starts collecting the steps data, applying validation algorithms to ensure accurate step collection. Once the steps are verified, a player gets Gems and daily bonuses. That being said, players are recomended to make sure that the necessary permissions are granted.

Solution 1 (for iOS):

It's highly recommended to allow the Apple Health to track your physical activity when you register in the app (you will see the notification). However, if you have missed this step, please follow the steps below to enable Health Kit synchronization :

๐Ÿ“Open the Settings on your device - scroll to Health - tap Data access & Devices - select Walken - tap Turn on All

๐Ÿ“open the Apple Health application - tap your Profile - tap Apps - select Walken - tap Turn on All

Solution 2 (for Android):

On Android devices, certain permissions to track activity are required, as well as making sure to remove battery saver restrictions for Walken. To ensure that the step collation by Walken is not restricted, follow these steps:

๐Ÿ“open the Settings on your device - find Battery & Performance - tap Battery - select App battery saver - select Walken - tap No restrictions

Granting activity permissions may vary from manufacturer to manufacturer. On of the ways to make sure that Walken is allowed to collect activity, is as follows:

๐Ÿ“Press and hold the Walken icon - tap App info - select Permissions - Physical activity - tap Allow

IMPORTANT NOTE:

Walken will keep showing 0 Gems and 0 steps if the permissions mentioned above are not granted. Your personal data is safe, Walken does not share it with any third parties.

***

If you have checked the permissions and those are enabled, yet the application still does not count your steps, please contact the Walken support team at support@walken.io.

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Last updated 3 years ago

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