# ❓Why Walken shows 0 steps though I've been walking?

First of all, it should be kept in mind that Walken starts counting steps only after a player **completes the registration process** and gets their first character - CAThlete. 

<mark style="background-color:orange;">**Explanation:**</mark>&#x20;

The Walken app requires certain **permissions** to collect steps data. How does it work?

The moment the permissions are granted, Walken starts collecting the steps data, applying validation algorithms to *ensure accurate step collection.* Once the steps are verified, a player gets Gems and daily bonuses. That being said, players are recomended to make sure that the necessary **permissions are granted**.

<mark style="background-color:green;">**Solution 1 (for iOS):**</mark>&#x20;

It's highly recommended to allow the **Apple Health** to track your physical activity when you register in the app (you will see the notification). However, if you have missed this step, please follow the steps below to enable Health Kit synchronization :

📍Open the **Settings** on your device - scroll to **Health** - tap **Data access & Devices** - select **Walken** - tap **Turn on All**

📍open the **Apple Health** application - tap your **Profile** - tap **Apps** - select **Walken** -  tap **Turn on All**

<mark style="background-color:green;">**Solution 2 (for Android):**</mark>

On Android devices, certain permissions to track activity are required, as well as making sure to remove battery saver restrictions for Walken. To ensure that the step collation by Walken is not restricted, follow these steps:

📍open the **Settings** on your device - find **Battery & Performance** - tap **Battery** - select **App battery saver** - select **Walken** - tap **No restrictions**

Granting activity permissions may vary from manufacturer to manufacturer. On of the ways to make sure that Walken is allowed to collect activity, is as follows:

📍Press and hold the **Walken icon** - tap **App info** - select **Permissions** - **Physical activity** - tap **Allow**<br>

<mark style="background-color:red;">IMPORTANT NOTE:</mark>&#x20;

Walken will keep showing 0 Gems and 0 steps if the permissions mentioned above are not granted. **Your personal data is safe**, Walken does not share it with any third parties.

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If you have checked the permissions and those are **enabled**, yet the application still **does not count** your steps, please contact the Walken support team at <support@walken.io>.